Consultation FAQ

What type of consultations do you offer?

We offer one-on-one consultations either in-person of via tele-health (online video or phone).  Consultations include advice tailored to suit your lifestyle, health needs and goals. The initial consultation will take about 50-60 minutes and follow-up (review) consultations take 20-30 minutes.

DO I need a doctor's referral?

No, you can come and see us without a referral.  However, if you have a chronic disease (e.g. obesity, diabetes, high blood pressure, heart disease, Inflammatory Bowel Disease etc) or an eating disorder, you may be eligible for rebates under Medicare for our services, and will need to first obtain a “Care Plan” from your G.P.  The paperwork will need to be sent to us prior to your appointment (ideally) or else bring it with you to your first appointment.  We’ll also need your Medicare number in order to process your rebate.

How do I book in for a consultation?

The easiest way to book in is to use our online booking service, once you have chosen your nutrition expert.  When you book in you will need to provide your name, email address, mobile phone number and payment details (but you will not be charged until the appointment time.) You’ll be emailed confirmation.   If you have any problems with the online booking system, or can’t find a time/day to suit you, please get in touch via  email or give us a call on 1300 53 63 63.

What happens after I book in?

After you book in you’ll be sent an email which contains important information.  It tells you when and where your appointment is as well as how to get there on public transport/where you can park, and it also has a link to an online form, the Pre-Consultation Form.  The form is to give background on your health etc, and enables us to make best use of the consultation time. (Note that this is a secure form which is encrypted before being sent to us, to assure your privacy and confidentiality.) 

By completing this form before the appointment it enables your dietitian to make best use of the consultation time.

What does a consultation involve?

  • Information gathering: First of all well go over the information you supplied in the Pre-Consultation Form, and ask you more questions about your health, diet and related matters.
  • Assessment: Next step is an assessment of any current or potential nutrition-related health issues, your nutritional health, your current eating pattern and factors impacting these.
  • Goal-setting: Together we’ll decide upon some realistic goals.
  • Action Plan: We’ll outline an action plan for working towards your goals.  This will involve practical recommendations and relevant resources.
  • Follow-up Plan: A follow-up plan for subsequent consultations, which will involve ongoing assessment, action plans, support and advice.

How much do consultations cost?

Consultation costs are as follows:

Consultation Type Senior Dietitian Junior Dietitian

One-on-one consultation: face-to-face or via tele-health (online video or phone)

Initial (50-60 minutes)
Initial (complex, 80-90 min)
Follow-up (review) consultation (25 min)

Consultations on a GP Plan (Chronic Disease or Eating Disorder Management Plan)

As above and Medicare rebate of $54.60 applies*
Bulk billed*

*Medicare normally only allows rebate to be payable on face-to-face consultations. However, rebates are currently allowed on tele-health consultations due to Covid-19.

Note: If you book two or consultations back-to-back on the same day for another family member/s living in the same household, the fee will be discounted by 20% for each family member.

Can I claim a rebate from my private health insurance fund?

If you have cover for dietitian’s appointments you will be eligible for a rebate for individual consultations. You will need to check with your fund to find out how much the rebate payable is, annual limits etc. You will be emailed an itemised receipt upon payment for your consultation.

Are there Medicare rebates on consultation fees?

Medicare rebates apply to dietitians’ fees if the consultation is part of a Chronic Disease Management Plan (CDMP, also known as a “Care Plan”), which needs to be supplied by your G.P.  If your G.P. refers you with a CDMP you will be eligible for a Medicare rebate for up to 5 visits per year.  Alternatively, if you are referred as part of an Eating Disorders Plan (EDP) you will be eligible for a Medicare rebate for up to 20 visits per year to an appropriately-qualified dietitian. Currently the Medicare rebate is $54.60 per visit.

Normally, you will need to pay the gap between our fee and the Medicare rebate unless the consultation is with one of our junior bulk-billing dietitians.    In most cases, Medicare rebates apply only to face-to-face consultations, and you need a current Australian Medicare card to be eligible.  

What is your cancellation policy?

Please try to give at least 48 hours’ notice if you wish to cancel or reschedule your appointment.  If you fail to attend your appointment without notifying us of a cancellation, the full fee is payable.  If you cancel or reschedule your appointment with less than48 hours’ notice, 50% fee is payable.  This applies to all appointments.

I would just like an assessment of my nutrient intake. Can you do this?

Yes. All consultations include an assessment of your nutrient intake, based on the information you provide on your eating pattern.  If you would like a computerised assessment of your nutrient intake only (no consultation), you can order one on the Shop page.  Private health fund and Medicare rebates do not apply to an online nutrient analysis without a consultation.

I’m unsure whether you can help me or not. What should I do?

If what you want help with isn’t listed on our Meet Our Experts page, the best option is to phone us or send us an email and we’ll let you know if we are the right fit for you or not.